Returns and order changes
How to request help with an order.
Need help with a container, a delivery issue or a change to your order? Contact Portstead Containers so we can review the details and coordinate next steps.
Request a return or report an issue
Email [email protected] with your order number, product reference, delivery date, collection address and reason for the request. For damage, a defect or an incorrect item, include photographs of the unit, its identification markings and the affected area.
30-day return requests
You may request a return or exchange for a defective or non-defective product within 30 calendar days of delivery. We accept new and slightly used products returned in the condition received, allowing for inspection. Contact us within that period so we can authorize the return and arrange carrier collection. We provide the return shipping documents by email for download and printing at no cost. Exchanges depend on the replacement product being available. We do not charge a restocking fee. Portstead Containers pays return freight for authorized returns.
Damage, defects or an incorrect delivery
Where safe, inspect the container at delivery and photograph any concern. Describe visible damage on the delivery record and contact us promptly. Keep the unit accessible for inspection, and avoid modifying or repairing the affected area before discussing it with us.
Cancellations and order changes
Contact us as soon as possible with your order number and requested change. Dispatch and modification status can affect available options. Please obtain confirmation before arranging different transport.
Collection and refunds
For authorized collection, remove personal belongings and stored materials, provide safe vehicle access and agree lifting arrangements. Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the returned container. Your bank may take additional time to show the credit.